Terms of Service

1. Who these terms are between

These terms are an agreement between you and RHYL DEAL LIMITED (“we”, “us”, “our”), a company registered in England and Wales, at 1-4 East Parade, Rhyl, LL18 3AG. They apply whenever you use Stillmove (the “service”). By creating an account, or by using the service, you accept them. If you do not accept them, do not use the service.

Our Acceptable Use Policy, Content Licence, Refund and Cancellation Policy, AI Disclaimer, Privacy Policy and Cookie Policy form part of this agreement.

2. What the service does

Stillmove takes a still photograph of a product that you supply and produces a short video clip of between three and eight seconds in which a camera moves across it. The available movements are a push in, a pull back, an orbit, a pan and a light sweep. Clips are produced without an audio track, are processed so they loop without a visible seam, and are exported in three aspect ratios: 9:16, 1:1 and 16:9.

The service moves the camera. It does not alter the goods. It will not change the colour, material, size, shape or proportions of an item; it will not remove flaws, marks or damage; it will not add decoration or parts; it will not replace the background; and it will not render any text. There is no setting that enables any of these. Before you can export, you must confirm that the clip still shows your item, and a colour sample comparison is run against your original photograph which will block the export if the difference is too large.

Any price, discount, dimension or specification shown on a clip is typed by you and composited by your browser. It is never generated.

3. Your account

You must be at least 18 years old to create an account. You must give accurate information, keep your password confidential, and tell us promptly at support@rhyldealretail.com if you believe somebody else has access to your account. You are responsible for what happens under your account. One person or business per account; do not share credentials.

You can delete your account at any time. Doing so ends any subscription at the end of the period you have already paid for and removes your photographs, frames and clips.

4. Plans, prices and what you are charged

We offer three plans: Free, Move and Shelf. Current prices, monthly credit allowances and features are on the pricing page and form part of this agreement. All prices are stated and charged in United States dollars (USD). Tax may be added at checkout depending on where you are. If your card is denominated in another currency, your bank performs the conversion and may add its own fee, which we neither see nor receive.

4.1 Automatic renewal

Paid plans renew automatically. A monthly plan is charged the same amount every month on the anniversary of the day you subscribed. A yearly plan is charged once every twelve months. Each charge repeats until you cancel. The amount, the currency and the interval are shown to you before you confirm the purchase and again on every receipt. We will not increase the price of an existing subscription without telling you in advance and giving you the chance to cancel before the new price applies.

4.2 How to cancel

Sign in, open Billing, and select Cancel subscription. It takes two clicks. You do not need to email us, telephone us or explain yourself, and there is no retention step in the way. The date your access ends is shown before you confirm, and we email a confirmation within one business day. You keep every feature of your plan until the end of the period you have already paid for, after which the account returns to Free. Nothing is deleted when you cancel.

4.3 Failed payments

If a payment cannot be collected we will try again a small number of times over the following days and email you each time. Your account stays open during that window. If the payment still cannot be collected, the subscription ends and the account returns to Free.

4.4 Changing plan

You can move to a larger plan at any time; it takes effect immediately and the larger allowance becomes available straight away. Moving to a smaller plan takes effect at your next renewal, so you keep what you have already paid for.

5. Credits

Credits meter your use of the service. Reading a photograph costs 2, planning a camera move costs 1, generating or adjusting the set of three preview frames costs 5, and generating a clip costs 50.

Credits are an allowance for using the service. They are not money. They are not stored value, not a deposit, not a prepayment, not a security, and not a voucher. They cannot be redeemed for cash, cannot be exchanged, cannot be transferred or gifted to another account, and have no value outside the service.

Credits are issued at the start of each billing period and expire at the end of that period. They do not carry over. There are no credit packs and no way to buy credits separately from a subscription: if you need more, the route is a plan with a larger allowance. If we withdraw the service, or if we close your account for a reason that is not your fault, unused credits are dealt with under our Refund and Cancellation Policy.

6. Your content, and what we may do with it

You keep ownership of every photograph you upload and of every clip produced from it. We claim no ownership in either. You grant us only the limited, temporary licence we need to run the service for you, which is set out in the Content Licence and which ends when the content is deleted.

You confirm that you own or are licensed to use each photograph you upload, and that using it through this service does not infringe anybody’s copyright, trade mark, design right, image rights or other rights. Photographs you upload are never used to train, fine-tune or evaluate any model.

7. What you must not do

The full list is in the Acceptable Use Policy. In short: do not use somebody else’s product photographs, do not use the service to describe goods misleadingly, do not use it for anything unlawful, and do not attempt to break, overload or circumvent the service or its limits.

8. Generated output

Output is produced by an artificial-intelligence model and is not guaranteed. The AI Disclaimer sets out what that means in detail. In particular, a clip is a moving picture of your photograph and is not a statement by us about the colour, material, size, condition or fitness of the goods. You remain the seller, and you remain responsible for checking that anything you publish accurately describes what a buyer will receive.

9. Availability and changes

We aim to keep the service available but do not promise it will be uninterrupted or error-free. We may need to suspend it for maintenance, and we will give notice where we reasonably can. We may add, change or remove features; if we remove something significant from a plan you are paying for, you may cancel and we will refund the unused part of the period you have paid for.

10. Suspension and termination

We may suspend or close your account if you materially breach this agreement or the Acceptable Use Policy, if we are required to by law, or if your use of the service puts it or other users at risk. Where it is reasonable and lawful to do so we will tell you first and give you a chance to put it right. If we close your account for a reason that is not your fault, we will refund the unused part of any period you have paid for.

11. Our liability to you

Nothing in this agreement limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Nothing in it affects your rights as a consumer under the mandatory law of the country where you live.

Subject to that, we are not liable for loss of profit, loss of sales or business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, and our total liability to you for all claims arising in any twelve-month period is limited to the greater of the amount you paid us in that period and one hundred United States dollars. We are not liable for a loss that was not reasonably foreseeable when this agreement was made.

We are not responsible for the decisions a platform you post to makes about your content, or for how a clip performs commercially.

12. Your liability to us

If you are using the service in the course of a business, you agree to indemnify us against claims, losses and reasonable costs arising from your breach of this agreement, from content you upload, or from your use of output produced by the service. This clause does not apply to your use of the service as a consumer.

13. Changes to these terms

We may update these terms. If a change materially affects your rights or obligations we will email you at least 14 days before it takes effect, and you may cancel before then if you do not accept it. Continuing to use the service after a change takes effect means you accept it.

14. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales.

The courts of England and Wales have non-exclusive jurisdiction. Nothing in this clause affects your right, as a consumer, to bring proceedings in the courts of the country where you are resident, or to rely on mandatory consumer-protection rules of that country.

15. If something goes wrong

Contact us first at support@rhyldealretail.com. If we cannot resolve it, free consumer advice is available in your country of residence. Wherever you live, the mandatory consumer-protection rules of your country of residence continue to apply to you.

16. General

If any part of this agreement is found to be unenforceable, the rest continues to apply. If we do not enforce a right straight away, we have not given it up. You may not transfer this agreement to somebody else without our written consent; we may transfer it if our business is sold or restructured, provided your rights are not reduced. Nobody other than you and us has any right to enforce this agreement. Together with the policies it refers to, it is the entire agreement between us about the service.